Timesheet management for multi-retail outlets with mobile workforce
Multi-retail outlet management has its own set of challenges like buddy punching in terms of managing the timesheet of the workforce even if they are desk bound. Adding mobile workforce to that mix, complicates timesheet management even further. What happens if an employee finishes his day at an outlet which is far from the outlet from where he had clocked in?
Our client, Floor Depot, a leading flooring solutions provider in Malaysia and Singapore has multiple outlets and offices. They had a punch card/access card system for managing the employee timesheets. This worked well for the employees who were tied to specific outlets. Floor Depot’s workforce had a large number of employees who were on the move. It was hard for them to get a snapshot of how long an employee was at a customer location or at an outlet. Since the timesheets were manually recorded, there were high chances of manipulation.